Frequently Asked Questions
Find answers to frequently asked questions.
WHAT ARE SHIPPING TIMES AND COSTS?
- Complimentary ground shipping within 1 to 7 business days
- Next-day and Express delivery options also available
- See the delivery FAQs for details for shipping methods, costs and delivery times
WHAT PAYMENT METHODS CAN I USE?
Frosted Sprinkles accepts the following payment methods:
- Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
- Frosted Sprinkles features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
- PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website.
WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?
Items returned within 90 days of the original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.